Privacy Policy

Effective Date: 2025.10.10

Last Updated: 2025.11.27

At Scrubby Dubby we value your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services.

We follow the Personal Information Protection Act (PIPA) of Alberta and applicable Canadian privacy laws, ensuring your personal information is handled with transparency and care.

Information We Collect

We collect only the information necessary to provide our services efficiently and improve your experience with us. This includes:

a. Information You Provide Directly

When you contact us, request a quote, or book a service, we may collect:

Your full name
Email address
Phone number
Service address
Payment details (if applicable)
Any additional information you share in messages or forms

b. Information Collected Automatically

When you visit our website,

certain information may be collected automatically through cookies and similar technologies:

IP address
Browser type and version
Device information
Pages visited and time spent on the site
Referral source (e.g., how you found our website)

You can disable cookies through your browser settings if you prefer.

How We Use Information

We use your personal information for the following purposes:

To provide and manage our cleaning services (e.g., scheduling, quotes, payments)
To communicate with you about appointments, changes, or inquiries
To improve our website, services, and customer experience
To send updates, promotions, or service reminders (only if you opt in)
To comply with legal or regulatory obligations

We will never sell or rent your personal information to any third party.

Sharing Your Information

We limit the sharing of personal data and only disclose it when necessary:

Service Providers: Trusted third parties (e.g., payment processors, website hosting, email systems) who assist in operating our business.
These providers are required to maintain confidentiality and protect your information.
Legal Obligations: We may disclose information if required by law, court order, or regulatory authority.

We do not share or sell your data for marketing or advertising purposes.

Data Retention

We retain your personal information only for as long as necessary to:

Fulfill the purpose it was collected for, or
Meet legal, tax, or accounting requirements.

Once information is no longer required, it is securely deleted or anonymized.

Your Rights

Under British Columbia’s PIPA, you have the right to:

Request access to your personal information that we hold. FIPA+1
Request correction of any inaccurate, incomplete, or outdated personal information we hold about you. BC Laws+1
Request a record of how we have used or disclosed your personal information (for example: who we shared it with, and for what purpose). FIPA+1
Withdraw consent for future collection, use, or disclosure of your personal information (subject to any legal or contractual restrictions). Office of the Privacy Commissioner+1
In appropriate circumstances, request deletion of your personal information — or that we cease further use or disclosure of your personal information — where permitted under BC PIPA.

To exercise any of these rights, please contact us using the information provided below. We may request verification of your identity before processing your request.

Protection Of Information

We take appropriate security measures to

safeguard your personal information

from loss, theft, misuse, or unauthorized access.
This includes:

Encrypted data transmissions (where applicable)
Secure data storage and limited employee access
Regular reviews of data protection practices

However, no online transmission is 100% secure.

While we do our best to protect your information,

we cannot guarantee absolute security.

Minors

Our website and services are not

directed toward children under 18.
We do not knowingly collect

personal information from minors.

If we become aware that we have collected such data without consent, we will delete it promptly.

Third-Party Links

Our website may contain links to external sites (e.g., social media platforms, partner pages).

We are not responsible for the privacy practices or content of those third-party websites.

We encourage you to review their privacy policies before providing any personal information.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business

practices or legal requirements.

The latest version will always be posted on this page with the updated effective date.

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: scrubbydubbyexteriors@gmail.com
Phone: 604-340-6004

Scrubby Dubby Exteriors
Vancouver, British Colombia Canada